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in incorrectly seated ink cartridges and problems printing. The latch must remain down
in order to correctly install the ink cartridges.
Cause: The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Solution 3: Clean the electrical contacts
Solution: Clean the cartridge electrical contacts.
To clean the electrical contacts
1. Make sure the product is turned on.
2. Open the cartridge access door by lifting the blue access handles on the side of
the product, until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
Chapter 12
100 Solve a problem
Solve a problem