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9. Close the ink cartridge door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
If you still receive this message after cleaning the cartridge contacts, you might have
a damaged cartridge.
Check to see if your cartridge is still under warranty and the end of warranty date has
not been reached.
• If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
•“
Cartridge warranty information” on page 64
•“
Replace the cartridges” on page 62
Cause: The electrical contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 4: Replace the ink cartridge
Solution: Replace the indicated ink cartridge.
If your cartridge is still under warranty, contact HP support for service or replacement.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
“
Cartridge warranty information” on page 64
Cause: The indicated ink cartridges were defective.
If this did not solve the issue, try the next solution.
Chapter 12
102 Solve a problem
Solve a problem