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11. Reinstall the ink cartridge.
It should now snap down into place.
12. Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The ink cartridges were not installed properly.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the ink cartridges.
Install cartridges
Solution: Make sure all of the ink cartridges are inserted.
For more information, see:
“
Replace the cartridges” on page 62
Cause: One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.
Non-HP cartridge
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
Chapter 12
106 Solve a problem
Solve a problem