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Cause: The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution: Try making fewer copies at a time.
Cause: The document you were copying exceeded the memory of the product.
Photo tray problem
Try the following solutions.
•
Solution 1: Make sure paper is loaded correctly in the photo tray
•
Solution 2: Make sure the sheets of paper are not stuck together
Solution 1: Make sure paper is loaded correctly in the photo tray
Solution: If the photo tray is empty or there are only a few sheets remaining, load
more paper in the photo tray. If there is paper in the photo tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the photo tray.
Follow the prompts on the display or the computer screen to continue your print job.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
Cause: The paper was not feeding properly because it was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the sheets of paper are not stuck together
Solution: Remove the paper from the photo tray and shuffle the paper so it does
not stick together. Reload the paper into the photo tray and try printing again.
Cause: Two or more pieces of paper were stuck together.
Scanner failure
Solution: Turn off the product and then turn it on again. Restart your computer and
then try to scan again.
If the problem persists, try plugging the power cord directly into a power outlet rather
than a surge protector or power strip. If the problem continues, contact HP support.
Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The product was busy or an unknown cause interrupted your scan.
Improper shutdown
Solution: Press the On button to turn the product on and off.
Errors 87
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