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Q&A Troubleshooting
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Playback
Pictures are rotated.
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[Rotate Disp.] is activated (→40)
I cannot view pictures. There are no recorded pictures.
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There are no pictures in the built-in memory or on the card (pictures are played from the card if
inserted, from the built-in memory if not).
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Has the file name of the picture been changed on a computer? If so, it cannot be played back on the
camera.
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The [Playback Mode] has been changed.
→ Set [Playback Mode] to [Normal Play] (→152).
The folder/file number is displayed as [-]. The picture is black.
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The picture was edited on a computer or taken with a different device.
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The battery was removed immediately after the picture was taken, or it was taken with a low battery.
→ Use [Format] to delete (→42).
Incorrect date is displayed in Calendar Playback.
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The picture was edited on a computer or taken with a different device.
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[Clock Set] is incorrect (→27).
(Incorrect date may be displayed in Calendar Playback on pictures copied to a computer and then
back to the camera, if the computer and camera dates differ.)
White round spots like soap bubbles appear on the recorded picture.
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If you take a picture with the flash in a dark place or indoors, white round spots may
appear on the picture caused by particles of dust in the air reflecting the light from
the flash. This is not a fault. A characteristic of this is that the number of round spots
and their position differ in every picture.
Part of a picture flashes in black and white.
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[Highlight] is set to [ON].
[Thumbnail is displayed] is shown on the screen.
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The pictures may have been recorded on another device. If so, they may be displayed with poor
resolution.
Red areas in pictures appear blackened.
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When digital red-eye correction ( , ) is operating, if a subject is recorded that has skin-
colored areas with red areas within them, the digital red-eye correction function may blacken the red
areas.
→ We recommend setting the flash mode to [
], [ ] or [ ], or [Red-Eye Removal] to [OFF]
before recording. (When the built-in flash is closed, [
] (Forced flash off) is set regardless of the
flash mode setting.)
Sounds of camera operations such as zooming are recorded in motion pictures.
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Camera operation sounds may be recorded as the camera automatically adjusts the lens aperture
during motion picture recording; this is not a fault.
Motion pictures taken with this camera cannot be played in other cameras.
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When motion pictures recorded in AVCHD or MP4 with this camera are played back, they may be
displayed with poor picture and sound quality or may not be played back at all even if an AVCHD or
MP4 compatible device is used. Also, the recording information may not be displayed correctly.