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Customer Assistance and Service
You can reach Thomson at the
following number:
800-283-6503
(Toll free inside U.S.A.)
Our toll-free Camcorder number
operates from 8 a.m. to 5 p.m., CST
Monday – Friday
for U.S. customers only
Thomson provides a toll-free telephone
number to help you with any problems
you may encounter with your camcorder.
Many can be diagnosed over the phone,
and if necessary, a replacement unit can
be shipped to you. Please have your
camcorder model/serial number and date
of purchase ready when you call. If your
unit is out of warranty, we will quote the
cost of an exchange unit to you.
If we are unable to resolve your problem
over the phone, we will gladly service
your unit or exchange it for a new or
refurbished camcorder. Refer to the
limited warranty on the reverse side to
learn about your specific rights and
responsibilities.
Always consult Thomson and get a
Return Authorization number before
returning anything! Obtain a Return
Authorization (RA) number from the
telephone representative before returning
your equipment to avoid delays,
accounting errors, or even loss of your
unit.
Returning equipment to Thomson for repair or exchange
Important information to customers who ship defective equipment to
Thomson Consumer Electronics
The Thomson representative who
authorized the return of your equipment
will give you an RA number over the
phone. They will also provide you with
instructions on where and how to return
your camcorder. Write the number in
large, clear characters on the outside of
the box. To avoid confusion and
misunderstandings, shipments without an
RA number clearly visible on the outside
of the box will be returned to you at your
expense.
Include a brief note describing the
problem and any conversations about the
problem you have had with Thomson
personnel. Include your name, address
and model/serial number of your
camcorder. These numbers are located
on the bottom of your unit. If your
camcorder is within the warranty period,
please provide a copy of the bill of sale
to verify purchase date. Use the original
box and packing material to protect the
equipment from damage in shipment.
For your protection, insure all shipments
for full replacement value and use a
reliable shipper. Thomson assumes no
responsibility for warranty shipments
from the customer to the factory if not
shipped in the manner prescribed by
Thomson.