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Customer Assistance and Service
You can reach Thomson at the following
number:
800–283–6503
(Toll free inside U.S.A.)
Our toll-free Camcorder number operates
from 8 a.m. to 5 p.m., CST
Monday–Friday
for U.S. customers only
Thomson provides a toll-free telephone number
to help you with any problems you may encoun-
ter with your camcorder.
Many can be diagnosed over the phone, and if
necessary, a replacement unit can be shipped to
you. Please have your camcorder model/serial
number and date of purchase ready when you
call. If your unit is out of warranty, we will quote
the cost of an exchange unit to you.
Returning equipment to Thomson for repair or exchange
If we are unable to resolve your problem over the
phone, we will gladly service your unit or
exchange it for a new or refurbished camcorder.
Refer to the limited warranty on the reverse side
to learn about your specific rights and responsi-
bilities.
Always consult Thomson and get a Return
Authorization number before returning anything!
Obtain a Return Authorization (RA) number from
the telephone representative before returning
your equipment to avoid delays, accounting
errors, or even loss of your unit.
Important information to customers who ship defective equipment to
Thomson Consumer Electronics
The Thomson representative who authorized the
return of your equipment will give you an RA
number over the phone. They will also provide
you with instructions on where and how to return
your camcorder. Write the number in large, clear
characters on the outside of the box. To avoid
confusion and misunderstandings, shipments
without an RA number clearly visible on the
outside of the box will be returned to you at your
expense.
Include a brief note describing the problem and
any conversations about the problem you have
had with Thomson personnel. Include your name,
address, and model/serial number of your
camcorder. These numbers are located on the
bottom of your unit. If your camcorder is within
the warranty period, please provide a copy of the
bill of sale to verify purchase date. Use the
original box and packing material to protect the
equipment from damage in shipment.
For your protection, insure all shipments for full
replacement value and use a reliable shipper.
Thomson assumes no responsibility for warranty
shipments from the customer to the factory if not
shipped in the manner prescribed by Thomson.
References
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