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What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
What we will do:
During the initial 90 days
• Exchange your camcorder with a new or, at our
option, a refurbished unit or at your option,
repair your camcorder at no cost to you.
After the 90 days and within one year
• Exchange your camcorder with a new or, at our
option, a refurbished unit or at your option,
repair your camcorder. Parts will be provided at
no charge, but you will be responsible for the
cost of labor required for the repair.
How you get service:
• Call 1-800-283-6503 and have your unit’s date
of purchase and model/serial number ready.
The model/serial number information is on the
bottom of your camcorder.
• A representative will troubleshoot your problem
over the phone. If the representative deter-
mines that you should receive a replacement
unit, you will be provided with a Return
Authorization (RA) number and the location of a
nearby exchange point if one exists. No returns
will be accepted without the RA number.
To receive a replacement camcorder before
you return yours:
If you are located near an exchange point:
1. We will send a replacement unit to the
exchange point next business day delivery.
2. The exchange location will notify you of its
arrival.
3. Take your unit, including all accessories, and
your bill of sale which validates date of
purchase to the exchange location and you
will be provided the new or refurbished unit.
4. If the repairs were covered by your warranty,
you will not be billed.
If you are
not
located near an exchange
point:
1. Provide your Discover, MasterCard or Visa
account number and expiration date to our
phone representative. This is for security
purposes. If we receive your unit including all
accessories within 14 days from the date you
were provided a Return Authorization number,
only items not covered by warranty will be
charged to your account. IF YOUR UNIT
INCLUDING ALL ACCESSORIES IS NOT
RECEIVED WITHIN 14 DAYS, THE SUG-
GESTED RETAIL VALUE OF THE
CAMCORDER AND/OR ACCESSORIES
WILL BE CHARGED TO YOUR CREDIT
CARD. This amount will be credited if the unit
is subsequently received.
2. We will send you a replacement unit next
business day delivery.
3. You will receive an invoice packed with the
replacement product, but will not be charged
for the unit portion of the invoice amount if we
receive your unit including all accessories
within 14 days from the date you were
provided the RA number. Any labor and parts
charges not covered by our warranty will be
included and charged against your account.
4. Ship the unit back to us along with all
accessories included with your camcorder
using the replacement unit’s carton. Shipping
instructions will be included in the carton
along with your RA number, which will allow
you to easily ship the unit back to us. Make
sure you insure your shipment in case of
damage or loss.
Include with the shipment:
• A copy of your dated bill of sale to verify
your unit's warranty eligibility.
• A brief note describing your camcorder
problem.
• Your name, address, and phone number.
Return transportation, storage, and handling
costs and insurance are your sole responsibility.
We accept no liability in case of damage or loss.
Limited Warranty
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