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Troubleshooting
An image cannot be found for
playback.
• Select the image quality of a movie you
want to play back by touching
(HOME) t (MANAGE MEDIA) t
[ / SET] (p. 57).
Images cannot be played back.
• Images cannot be played back if you have
modified files or folders, or have edited the
data on a computer. (The file name flashes
in the case of still images.) This is not a
malfunction (p. 93).
• Images recorded on other devices may not
be played back. This is not a malfunction
(p. 93).
“ ” is indicated on an image in the
VISUAL INDEX screen.
• This may appear on still images recorded
on other devices, edited on a computer, etc.
• You removed the AC Adaptor or the
battery pack before the access lamp is
turned off after recording. This may
damage your image data and is
displayed.
“ ” is indicated on an image in the
VISUAL INDEX screen.
• Perform [REPAIR IMG.DB F.] (p. 59). If it
still appears, delete the image marked with
(p. 46).
No sound or only a quiet sound is
heard during playback.
• Turn up the volume (p. 33).
• When you record sound with [MICREF
LEVEL] (p. 78) set to [LOW], the recorded
sound may be difficult to hear.
• When using [SMTH SLW REC], set
[RECORD SOUND] to [ON] (p. 30).
Left and right sound will be heard
unbalanced when playing back on
computers or other devices.
• This happens when sound recorded in 5.1ch
surround is converted to 2ch (normal stereo
sound) by a computer or other device
(p. 28). This is not a malfunction.
• Change the sound conversion type
(downmix type) when playing back on 2ch
stereo devices. Refer to the instruction
manual supplied with your playback device
for details.
• Change the sound to 2ch when creating a
disc using the supplied software “Picture
Motion Browser.”
• Record sound with [AUDIO MODE] set to
[2ch STEREO] (p. 62).
Unable to edit.
• Unable to edit because of the condition of
the image.
Images cannot be added in the
Playlist.
• There is no free space in the “Memory
Stick PRO Duo.”
• You can add no more than 999 images with
HD (high definition) image quality, or 99
images with SD (standard definition) image
quality, to a Playlist. Erase unnecessary
images from the Playlist (p. 50).
• You cannot add still images in the Playlist.
A movie cannot be divided.
• A movie that is too short cannot be divided.
• A movie protected on another device
cannot be divided.
Still images cannot be captured from
a movie (HDR-TG1E).
• There is no space on the “Memory Stick
PRO Duo” to record a still image.
Playing back images
Editing images on your
camcorder