Filter
Top Products
is taken in.
Date & Time Setting is not set, or set time is shifted greatly. Set the date and time correctly.
The term of validity of GPS assist data has expired. Update GPS assist data.
As the positions of GPS satellites vary constantly, it may take longer to determine the location or the
receiver may not be able to determine the location at all, depending on the location and time you use
the camera.
GPS is a system for determining geographic location by triangulating radio signals from GPS
satellites. Avoid using the camera in places where radio signals are blocked or reflected, such as a
shadowy place surrounded by buildings or trees, etc. Use the camera in open sky environments.
[119] Troubleshooting Troubleshooting GPS
The location information has not been recorded.
Use PlayMemories Home to import the movies with GPS location information to your computer.
[120] Troubleshooting Troubleshooting Computers
Your computer does not recognize the camera.
When the battery level is low, charge the camera.
Turn on the camera and connect to a computer.
Use the micro USB cable (supplied).
Disconnect the micro USB cable (supplied) from both the computer and the camera, and connect it
again firmly.
Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
connectors of your computer.
Connect the camera directly to your computer without passing through a USB hub or other device.
[121] Troubleshooting Troubleshooting Computers
Cannot import images.
Connect the camera and your computer correctly making a USB connection.
[122] Troubleshooting Troubleshooting Computers