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Troubleshooting
An error is displayed when setting the custom white balance.
• The custom white balance was performed at too short a distance using the flash. Or the
custom white balance was set with a vivid-colored subject. Be sure to put some distance
between the camera and the subject when firing the flash. Choose a white subject when setting
the custom white balance (page 48).
Refer to “Computers” (page 132) in conjunction with the following items.
Your camera cannot play back images.
• Press the (Playback) button to turn to playback mode (t step 6 in “Read This First”).
• The folder/file name has been changed on your computer (page 113).
• When an image file has been processed by a computer or when the image file was recorded
using a model other than that of your camera, playback on your camera is not guaranteed.
• The camera is in USB mode. Delete the USB connection (page 111).
The image does not appear on the TV screen.
• Check [Video output] to see if the video output signal of your camera is set to the color system
of your TV (page 98).
• Check whether the connection is correct (page 78).
• If a USB cable is connected to the camera, disconnect the USB cable (page 111).
Your camera cannot delete an image.
• Cancel the protection (page 89).
• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to
the LOCK position. Set the switch to the recording position (page 139).
You have deleted an image by mistake.
• Once you have deleted an image, you cannot restore it. We recommend that you protect
images (page 89), or use the “Memory Stick Duo” with the write-protect switch and set the
switch to the LOCK position (page 139) to prevent accidental erasure.
You cannot display a (DPOF set) mark.
• You cannot display (DPOF set) marks on RAW data files.
You cannot delete the folder in file browser index screen.
• Once the folder in the recording medium was displayed on a Windows computer, you may not
be able to delete the folder. Delete the folder on a computer.
Viewing images
Deleting/Editing images