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Troubleshooting
Self-diagnosis display
– If a code starting with an alphabet
letter appears
Your camera has a self-diagnosis display.
This function displays the camera condition
on the screen with a combination of a letter
and four numerical digits. If this occurs,
check the following code chart and attempt
the corresponding corrective actions. The
last two digits (indicated by ss) will differ
depending on the state of the camera.
C:32:ss
Self-diagnosis display
If you are unable to solve the problem even
after trying the corrective actions a few
times, contact your Sony dealer or local
authorized Sony service facility and inform
them of the 5-digit code.
Example: E:61:10
Code Cause Countermeasure
C:32: ss There is trouble with your
camera’s hardware.
• Turn the power off and on again
(page 15).
C:13: ss The camera cannot read or write
data on the “Memory Stick.”
• Re-insert the “Memory Stick” several
times.
An unformatted “Memory Stick”
is inserted.
• Format the “Memory Stick” (page40).
The inserted “Memory Stick”
cannot be used with your camera,
or the data is damaged.
• Insert a new “Memory Stick” (page 18).
E:61: ss
E:91: ss
A camera malfunction that you
cannot reverse has occurred.
• Press the RESET button (page 9) located
inside the battery/“Memory Stick” cover,
then turn the power on again.