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Computers
You cannot display a print
(DPOF) mark.
• You cannot display print (DPOF) marks on
moving images and Clip Motion images.
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Symptom Cause Solution
Symptom Cause Solution
You do not know if the OS
of your computer is
compatible.
— p Check “Recommended computer environment” (pages 81 and
90).
You cannot install the
USB driver.
— p In Windows 2000, log on as Administrator (authorized
Administrators) (page 81).
Your computer does not
recognize your camera.
• The camera is turned off.
• The battery level is low.
• You are not using the supplied USB cable.
• The USB cable is not connected firmly.
• [USB CONNECT] is set to [PTP] in the SET UP
settings (except Windows XP and Mac OS X).
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
• The USB driver is not installed.
p Turn on the camera (page 15).
p Use the AC power adaptor (page 14).
p Use the supplied USB cable (page 84).
p Disconnect the USB cable, and connect it again firmly. Make
sure that “USB MODE” is displayed on the screen (page 84).
p Set it to [NORMAL] (page 112).
p Disconnect the USB cables except for the ones connected to the
keyboard, the mouse, and your camera.
p Install the USB driver (pages 82 and 90).
You cannot copy images. • The camera is not correctly connected to your
computer.
• You are not using the correct copy procedure for
your OS.
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p Connect the camera and your computer correctly using the USB
cable (page 84).
p Follow the designated copy procedure for your OS (pages 85, 86
and 91).
p If you are using the “PIXELA ImageMixer for Sony”
application software, click on HELP.
The image cannot be
played back on a
computer.
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p If you are using the “PIXELA ImageMixer for Sony”
application software, click on HELP.
p Consult the computer or software manufacturer.