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— Troubleshooting —
Types of trouble and corrective action
If you run into problems using your camcorder, use the following table to troubleshoot
the problem. If the problem persists, disconnect the power source and contact your
Sony dealer or local authorized Sony service facility. If “C:ss:ss” appears on the
LCD display, the self-diagnosis display function is working. See page 123.
During recording
Symptom Cause and/or Corrective Actions
• The mode dial is set to (Play/Edit).
c Set it to (Movie) or (Still). (page 29, 34)
• The disc has run out of space.
c Use a new disc or format the disc (DVD-RW only, page
72)
• The disc has been finalized.
c Unfinalize the disc (DVD-RW only) or use a new disc.
(page 70)
• Shooting by swapping movies and still images frequently
reduces the remaining capacity of the disc and may
prevent you from shooting movies.
• The copyright-protected movie cannot be dubbed on your
camcorder.
• Your camcorder powered by the battery pack turns off for
more than five minutes with no operations performed.
c Slide the POWER switch to OFF (CHG) and then to ON.
c Set [A. SHUT OFF] to [NEVER] in (SETUP) in the
SETUP display. (page 113)
• The battery pack is exhausted or nearly exhausted.
c Install a charged battery pack. (page 15)
• The viewfinder is not extended.
c Extend the viewfinder. (page 25)
• The viewfinder lens is not adjusted.
c Adjust the viewfinder lens. (page 25)
• [STEADYSHOT] is set to [OFF] in (CAMERA SET) in
the SETUP display.
c Set it to [ON]. (page 110)
• The setting is set to manual focus.
c Press FOCUS to set the autofocus. (page 49)
• Shooting conditions are not suitable for autofocus.
c Adjust the focus manually. (page 49)
• The LCD screen is open.
c Close the LCD screen. (page 19)
• The contrast between the subject and background is too
high. This is not a malfunction.
• This is not a malfunction.
• Super NightShot or Color Slow Shutter is activated. This is
not a malfunction.
Pressing START/STOP or PHOTO
does not record movies/still images.
The power goes off.
The image on the viewfinder screen
is not clear.
SteadyShot does not work.
Autofocus does not work.
The picture does not appear in the
viewfinder.
A vertical band appears when you
shoot a subject such as lights or a
candle flame against a dark
background.
A vertical band appears when you
shoot a very bright subject.
Some tiny white, red, blue or green
spots appear on the display.