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AXIS 2100 User’s Guide Troubleshooting
51
Problems, Possible Causes and Remedial Actions
Symptoms Possible causes Remedial actions
The AXIS 2100 cannot be
accessed from a browser.
The IP address is already used
by another device.
1. Disconnect your AXIS 2100 from the network.
2. Run the PING utility (as described in PINGing Your IP Address, on
page 50) and follow the appropriate recommendations.
Note: The assigned IP number can be assumed valid if the PING
utility returns “request timed out” - in which case you should set
the IP address again, power on the AXIS 2100 and then try access-
ing the unit again.
The IP address is located on a
different subnet.
Run the PING utility (as described inPINGing Your IP Address, on
page 50). If the utility returns “no response” or similar, the
diagnosis is probably correct - you should then proceed as follows:
In Windows 95/98 or Windows NT/2000, check that the IP address
for your AXIS 2100 is on the same subnet as your workstation:
1. Click "Start", "Settings", "Control Panel" and "Network".
2. Specify the TCP/IP adapter and click on “Properties”. In
Properties, click "IP Address".
3. If your AXIS 2100 is on a different subnet than your workstation,
you will not be able to set the IP address from this workstation.
Please contact your network administrator.
In Windows 95, the ARP
table was empty when you
tried to set the IP address.
If the table is empty, re-install the product ensuring that the IP
address for your own PC is also used. Type
arp -a to view the ARP
table.
Note: The AXIS IP Installer provides a good alternative to ARP.
Possible problem with your
proxy server.
Try disabling the proxy default in your browser.
Other networking problems. Try replacing your network cable.
Test the network interface of the product by connecting a local
computer to the unit, using a standard Crossover (hub-to-hub)
Cable.
If the above actions don’t solve the problem, the AXIS 2100 may be
faulty. In this case, try to localize the problem by connecting the
AXIS 2100 to the serial port of a local computer, using the supplied
Null Modem Cable; and report your findings to your local distribu-
tor.
No access via modem con-
nection.
Incorrect settings. Access the camera via the network or the null modem cable and
check the settings.
Bad connection. Check all cables and ensure that the phone line is working.
Faulty modem. Check the modem.