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Troubleshooting AXIS 2100 User’s Guide
52
No access via the Null
Modem Cable.
Incorrect modem/dial-up
settings.
Check the settings, especially the ports and the communication
speed.
Incorrect use of the cable. The null modem cable is not intended for use as a serial connection
for the AXIS 2100, i.e. it cannot be used to run the AXIS 2100 as a
"PC camera".
The Power indicator is not
constantly lit.
Faulty power supply. Verify that you are using an AXIS PS-D power supply.
The Network indicator dis-
plays red.
Faulty cabling. 1. To verify that the cables are functional, PING the address of a
known unit on your network.
2. If the cabling is OK and your network is reachable, you should
receive a reply similar to this:
...bytes = 32 time = 2 ms,
The Active and Network indi-
cators are flashing every 0.5
seconds.
Hardware failure. Contact your Axis dealer.
Your AXIS 2100 works
locally, but not externally.
Firewall protection Check the Internet firewall with your system administrator.
Default routers required Check if you need to configure the default router settings.
The Internet site is too
heavily loaded.
Configure the AXIS 2100 to upload your video images to an FTP
server or an ISP.
No image using Refresh
and/or slow updating of
images.
Requests for images of vary-
ing size and resolution place
a greater demand on the
available file space within
the AXIS 2100.
Ensure that all the clients accessing the images are using the same
image resolution and compression.
For large numbers of clients, configure the AXIS 2100 to upload
your images to an FTP server or an ISP.
A series of broad vertical
white lines appears across
the image.
The CCD sensor becomes
overloaded when the light is
too bright. This can happen
e.g. with sunlight reflexes.
Direct exposure to extreme sunlight or halogen light may cause
serious damage to the CCD sensor. Reposition your AXIS 2100 in a
more shaded location immediately.
Note: damage caused to the AXIS 2100 through over exposure to
direct sunlight or halogen light is not covered under the product
warranty.
Symptoms Possible causes Remedial actions