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AXIS 212 PTZ - Troubleshooting
43
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the
camera. Ensure the Ping length is set to 408. See the Installation Guide.
The camera is located on a different subnet If the IP address intended for the camera and the IP address of your computer are located on different subnets,
you will not be able to set the IP address. Contact your network administrator to obtain an appropriate IP
address.
The IP address is being used by another device Disconnect the camera from the network. Run the Ping command. (In a Command/DOS window, type ping and
the IP address of the unit).
If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may
already be in use by another device on your network. You must obtain a new IP address and reinstall the unit.
If you see: Request timed out - this means that the IP address is available for use with your camera. In this case,
check all cabling and reinstall the unit.
Possible IP address conflict with another device
on the same subnet
The static IP address in the camera is used before the DHCP server sets a a dynamic address. This means that if
the same default static IP address is also used by another device, there may be problems accessing the camera.
To avoid this, set the static IP address to 0.0.0.0.
The camera cannot be accessed from a browser
The IP address has been changed by DHCP 1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set the IP address again,
using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping commands.
2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main network. The unit now
has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the required service and
then configure IP address change notification from the network settings. Return the unit to the main network.
The unit will now have a dynamic IP address, but will notify you if the address changes.
Other networking problems Test the network cable by connecting it to another network device, then Ping that device from your workstation.
See the instructions above.
Camera is accessible locally, but not externally
Broadband router configuration To configure your broadband router to allow incoming data traffic to the camera: Enable the NAT-traversal fea-
ture which will attempt to automatically configure the router to allow access to the camera.
This is enabled from Setup > System Options > Network > TCP/IP Advanced.
Firewall protection Check the Internet firewall with your system administrator.
Default routers required Check if you need to configure the default router settings.
Problems with the MPEG-4 format
No MPEG-4 displayed in the
client
Check that the correct network interface is selected in the AMC control panel applet (network tab).
Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel applet (network
tab).
In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 decoder.
No multicast MPEG-4 displayed in the client Check with your network administrator that the multicast addresses used by the
camera are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Multicast MPEG-4 only accessible by local cli-
ents
Check if your router supports multicasting, or if the router settings between the client and the server need to be
configured. The TTL (Time To Live) value may need to be increased.
Poor rendering of MPEG-4 images Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video
Rendering from the MPEG-4 tab in the AMC control panel applet.
Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded
from the manufacturer's web site.
Color saturation is different in MPEG-4 and
Motion JPEG
Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.
Lower frame rate than expected Reduce number of applications running on the client computer.
Check with the system administrator that there is enough bandwidth available. See also the online help.
Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode only I frames.
Lower the image resolution.
Lost or poor images in pre-trigger buffer
(MPEG-4 video stream)
Make sure that Cyclic refresh under Setup > Video & Image > Advanced > MPEG-4
is disabled.
Image degeneration Decrease the GOV length, see the online help for more information.
The Power indicator is not constantly lit
Faulty power supply Check that you are using an AXIS PS-H power supply.
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been interrupted or
the firmware has otherwise been damaged
See the Emergency Recovery Procedure above.