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AXIS 231D/232D - Troubleshooting
Troubleshooting
Checking the Firmware
One of your first actions when troubleshooting a problem should be to check the currently
installed firmware version. The latest version may contain a correction that fixes your
particular problem. See the support section at http://www.axis.com/techsup for
information on the latest available firmware version. The current software version in your
AXIS 231D/232D is available from the product Web pages under Setup > Basic
Configuration.
Updating the Firmware
The firmware is software that determines the functionality of the AXIS 231D/232D. When
you upgrade to the latest available firmware from the Axis Web site, your Axis product
will receive the latest available functionality. Always read the upgrade instructions and
release notes available with each new release, before upgrading the firmware.
New firmware can be uploaded to the AXIS 231D/232D over the network.
Note: Preconfigured and customized settings will be retained for use when the new firmware is running (provid-
ing that the features are available in the new firmware) although this is not guaranteed by Axis Communi-
cations.
1. Save the firmware file to your computer. The latest version of the AXIS 231D/232D
firmware is available free of charge from the Axis Web site at
http://www.axis.com/techsup or from your local distributor.
2. Go to Setup > System Options > Maintenance in the AXIS 231D/232D Web pages.
3. In the Upgrade Server section and browse to the desired firmware file on your
computer. Click Upgrade.
Notes: After starting the process, you should always wait at least 20 minutes before restarting the AXIS
231D/232D, even if you suspect the procedure has failed.
Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.