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Troubleshooting Guide
380
Check that the HDMI cable or stereo AV cable’s plug is inserted all the
way in (p.298-301).
Set the [53: Video system] correctly to [NTSC] or [PAL] (depending
on the video system of your TV set).
If [51: Wi-Fi/NFC] is set to [Enable], the camera cannot be connected
to a TV set. Set [Wi-Fi/NFC] to [Disable], then reconnect the camera
to the TV set with the HDMI cable or stereo AV cable.
If the movie file size reaches 4 GB, another movie file will be created
automatically (p.235).
Depending on the card reader and computer OS used, SDXC cards
may not be correctly recognized. In such a case, connect your camera
to the computer with the interface cable, then transfer the images to
your computer using EOS Utility (EOS software, p.404).
JPEG c and RAW images cannot be resized or cropped (p.315,
p.317).
[32: AF point disp.] is set to [Enable] (p.309).
Even if [32: AF point disp.] is set to [Enable] (p.309), the red box is
not displayed for the following images:
• Images shot with Multi Shot Noise Reduction (p.137)
• Images recorded with distortion correction enabled (p.141)
• Images shot with <F> or <G> in <8> mode
• Cropped images (p.317)
• Images with Fish-eye effect applied after shooting (p.312)
No picture on the TV set.
There are multiple movie files for a single movie shoot.
My card reader does not recognize the card.
I cannot resize the image. I cannot crop the image.
A red box is displayed on the image.
A red box is not displayed on the image.