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Troubleshooting
66
Paper Does Not Feed Properly
Problem Possible Cause Try This
Paper Does Not
Feed Properly
Inappropriate paper
type used
• Check to see if the paper you are printing on is too thick or curled.
See "PPrint Media to Avoid" on page 3.
• Check if the paper exceeds the load limit mark ( ). If it exceeds, load less
paper.
See "L
Load the paper." on page 6.
Paper Feed Roller is
dirty
Follow the steps described below to clean the Paper Feed Roller.
1. Ensure that the printer is turned on. Remove all sheets of paper out of the sheet
feeder that cannot feed paper properly.
2. Press the Paper Feed Switch on the printer to choose the sheet feeder
mentioned in 1. above.
3. Hold down the R
RESUME/CANCEL button; when the PPOWER lamp flashes three
times, release the button.
The Paper Feed Roller will rotate as it cleans.
4. Repeat this operation two times.
5. Reload three or more sheets of A4/Letter-sized plain paper in the sheet feeder
from which you removed paper as mentioned in 1.
6. Hold down the R
RESUME/CANCEL button; when the PPOWER lamp flashes three
times, release the button.
The paper that is loaded in the printer will feed through the printer and be
ejected.
7. Repeat this operation three times.
If paper still feeds improperly after you cleaned the Paper Feed Roller, repeat
the above procedure.
Paper Jams in the
Auto Sheet Feeder,
Front Sheet Feeder
or Paper Output Slot
Remove the paper according to the following procedure.
1. Slowly pull the paper out, either from the sheet feeder or from the Paper Output
Slot, whichever is easier.
When paper is loaded in the Auto Sheet
Feeder
When paper is loaded in the Front Sheet
Feeder
• If the paper tears and a piece remains inside the printer, open the Front Cover
and remove it.
After removing all paper, close the Front Cover.
• If you cannot pull the paper out, turn the printer off and turn it back on.
The paper will be ejected automatically.
2. Reload the paper into the printer and press the
RESUME/CANCEL button.
If you cannot remove the paper or if the paper tears inside the printer, or if the
Paper jam error (See "H
Handling Error Messages" on page 68) continues after
removing the paper, contact the Customer Care Center.
Caution Be careful not to touch the components inside the printer.
QSG_Shoot.fm Page 66 Wednesday, May 19, 2004 5:37 PM