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53Troubleshooting
Cannot Install the Printer Driver
Cause Action
Unable to proceed beyond the Printer
Connection screen.
If you were unable to proceed beyond the Printer Connection screen, follow the
procedure below to reinstall the printer driver.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the Welcome screen, then remove the CD-ROM.
(5)Turn the printer off.
(6)Restart the computer.
(7)Make sure you have no application software running, including anti-virus
software.
(8)Follow the procedure described in the Easy Setup Instructions to reinstall the
printer driver.