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63Troubleshooting
Paper jammed inside the printer at the
transport unit.
Remove the paper following the procedure below.
(1)Hold the Rear Cover Lever and then press to the right and pull to remove the
Rear Cover.
(2)If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the printer.
z If you cannot pull the paper out, turn the printer off and turn it back on. The
paper will be ejected automatically.
(3)Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the
protrusions at the right edge of the cover with the slots at the rear of the
printer and press on the lever to reattach the Rear Cover.
Important
Press firmly on the Rear Cover until it is fit squarely in the rear of the printer. If
the Rear Cover is not reattached properly, paper may not be fed properly and
cause paper jams.
(4)If you were not able to remove the paper out in step 2, remove it from the
Front Feeder. See “Paper jammed in the Paper Output Slot, the Auto Sheet
Feeder, or the Front Feeder.” on page 62.
(5)Reload the paper in the Front Feeder and press the RESUME/CANCEL
button on the printer.
If you turned off the printer in step 2, all print jobs in queue are canceled.
Reprint if necessary.
Note
When reloading the paper into the printer, see “Paper Does Not Feed Properly”
on page 60 to confirm that you are using the correct paper and are loading it into
the printer correctly.
If you cannot remove the paper or if the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact your Canon service
representative.
Cause Action