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70 Troubleshooting
Cannot Print Properly from a Digital Camera
The following are the possible errors that may occur when printing directly from a digital still camera
or digital video camcorder*, and the actions to resolve them.
* Hereafter, the digital still cameras and digital video camcorders are collectively referred to as
“digital camera” or “camera”.
Note
z PictBridge compatible digital cameras can be connected to your printer for direct printing.
z This section describes errors that are indicated on Canon-brand PictBridge compatible cameras. The
error messages and operations may vary depending on the camera you are using. If you are using a
non-Canon PictBridge compatible camera and not sure how to dismiss the printer error message from
the camera, check the status of the ALARM lamp and dismiss the error message. For details on
dismissing an error message from the printer, see “ALARM Lamp Flashes Orange” on page 65.
z If you connect a digital camera not compatible with PictBridge, the ALARM lamp on your printer will
flash orange nine times. In this case, unplug the cable connecting the camera to the printer to dismiss
the error message.
z A communication time out occurs if printing takes a long time or if it takes too much time to send data.
This may cancel printing. In such cases, disconnect the cable between the printer and the camera, and
then reconnect it. Turn the camera on if it does not turn on automatically. If the problem is still not
resolved, select a different photo and check if it can be printed.
z Your PictBridge compatible device may need to be switched to printing mode before it is connected to
the printer, depending on the model of the camera. Also, it may need to be turned on manually or
switched to playback mode after connected to the printer. Refer to your camera’s instruction manual
and perform necessary operation before connection.
z The print head nozzles may be clogged if printing becomes faint or colors are incorrect. See “When
Printing Becomes Faint or Colors Are Incorrect” on page 31.
z If the paper is curled or its surface is scratched during printing, make sure that you are using the correct
type of paper. If the problem is not resolved by using the correct type of paper, adjust the position of the
Paper Thickness Lever for the type of paper. See “Paper Handling” on page 4.
z For the errors indicated on the camera and their solution, also refer to your camera’s instruction
manual. For details on other troubles with a digital camera, contact the manufacturer of the camera.
Error Message On Camera Action
“Printer in use” The printer is busy, perhaps processing a print job from the computer.
Wait until printing is complete. If the printer is warming up, wait until the warm-
up is complete. When it is ready, the printer starts printing your print job
automatically.
“No paper” Load paper in the Auto Sheet Feeder, and select Continue
*1
in the display on
your camera.
“Paper jam” Select Stop in the display on your camera to stop printing.
Remove the jammed paper, load new paper, press the RESUME/CANCEL
button on the printer, and reprint.
“Printer cover open” Close the Top Cover on the printer.
“No Print Head” The Print Head is not installed or is defective. (The ALARM lamp on the printer
flashes five times.)
Follow the directions described in the Easy Setup Instructions to install the Print
Head.
If the Print Head is already installed, remove the Print Head and then reinstall it.
If the error is still not resolved, the Print Head may be damaged. Contact your
Canon service representative.
“Waste tank (ink absorber
*2
) full”/
“ink absorber
*2
full”
The printer has a built-in ink absorber to hold the ink used during Print head
cleaning, for example.
This error message indicates that the ink absorber is nearly full.
You can continue printing for a while by selecting Continue
*1
in the display on
your camera.
However, because printing is disabled once the ink absorber becomes
completely full and until the ink absorber is replaced, you are recommended to
contact a Canon service representative as early as possible. (You will need to
replace a particular part of the printer.)