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62 Troubleshooting
Paper Jams
Cause Action
Paper jammed in the Paper Output
Slot, the Auto Sheet Feeder, or the
Front Feeder.
Remove the paper following the procedure below.
(1)Slowly pull the paper out, either from a paper source or from the Paper
Output Slot, whichever is easier.
(A) When feeding from the Auto Sheet Feeder
(B) When feeding from the Front Feeder
z If the paper tears and a piece remains inside the printer, open the Top Cover
and remove it.
After removing all paper, close the Top Cover, turn the printer off, and turn it
back on.
* Be careful not to touch the components inside the printer.
z If you cannot pull the paper out, turn the printer off and turn it back on. The
paper will be ejected automatically.
(2)Reload the paper in the printer, and press the RESUME/CANCEL button on
the printer.
If you turned off the printer in step 1, all print jobs in queue are canceled.
Reprint if necessary.
Note
z For details on how to load paper, see “Loading Printing Paper” on page 4.
z When reloading the paper in the printer, see “Paper Does Not Feed Properly”
on page 60 to confirm that you are using the correct paper and are loading it
into the printer correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We do
not recommend using such paper to print documents with photos or graphics,
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact your Canon service
representative.
Landscape credit card-sized paper
jammed inside the printer.
Do not load credit card-sized paper in the landscape orientation.
Slowly pull out the paper from the Auto Sheet Feeder and remove it.
If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact your Canon service representative.
(B)
(A)