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60 Troubleshooting
Paper Does Not Feed Properly
Unnecessary print jobs are left in
queue. / Computer problems.
Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete
them.
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start
Menu” in “Opening the Printer Properties Dialog Box (Windows)” of the
User’s Guide on-screen manual.
(2)Click the Maintenance tab and then View Printer Status.
(3)Click Display Print Queue.
(4)Select Cancel All Documents (
Purge Print Documents in Windows Me or
Windows 98) on the Printer menu.
You may not be able to select individual print jobs in Windows XP or
Windows 2000.
(5)When the confirmation message is displayed, click Yes.
The print jobs are deleted.
(1)Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac
®
OS X v.10.2.8, click the printer icon in the Dock to start up the Print
Center and double-click the name of your printer in the Printer List.
(2)Select the print job to delete and click .
The print jobs are deleted.
Cause Action
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 5.
Paper Feed Rollers are dirty. If paper is not feeding properly, clean the Paper Feed Rollers. Cleaning the
Paper Feed Roller of the Auto Sheet Feeder will wear the roller, so perform this
procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)”
on page 45.
Paper not loaded properly. Make sure of the following when you load paper in the printer.
z When loading two or more sheets of paper, align the edges of the sheets
before loading.
z Always load the paper in portrait orientation, either in the Auto Sheet Feeder
or the Front Feeder, regardless of the printing orientation.
z When loading paper in the Auto Sheet Feeder, load the paper with the print
side facing UP. Align the right edge of the paper stack against the Cover
Guide and slide the Paper Guide so that it just touches the left edge of the
stack.
z When loading paper in the Front Feeder, load the paper with the print side
facing DOWN. Align the right edge of the paper stack against the right edge
of the Front Feeder and slide the Paper Guide against the left edge of the
stack.
z When loading paper in the Front Feeder, make sure that the paper is not set
over the protrusion above the Load Limit Mark on the Paper Guide.
For details on loading paper, see “Loading Paper” on page 10.
Paper source selection is
inappropriate.
z You cannot load paper other than A4, Letter, or B5-sized plain paper in the
Front Feeder. When using any other type of paper, load it in the Auto Sheet
Feeder.
z In the printer driver, select the paper source where you loaded the paper for
Paper Source. For details, see “Basic Printing” on page 15.
Cause Action