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Chapter 9
Chapter 9 111
Troubleshooting
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the
machine.
z “If the Power Disconnects Unexpectedly” on page 113
z “An Error Message is Displayed on the LCD” on page 113
z “Fax Related Messages” on page 118
z “Cannot See the Display on the LCD” on page 119
z “Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are
Misaligned/Cannot Print to End of Job” on page 119
z “When Copying” on page 122
z “Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface is Scratched” on
page 122
z “Paper Curls/Ink Blots” on page 126
z “Paper Jams” on page 127
z “Document Jams” on page 130
z “Cannot Print Properly from the Digital Camera” on page 133
z “Cannot Install the MP Drivers” on page 135
z “Cannot Connect to Computer Properly” on page 137
z “Printing Speed is Slow/USB 2.0 Hi-Speed Connection Does Not Work” on page 137
z “When You Connect to a Computer Running Windows XP, the Screen Shows the Warning
Message “This device can perform faster” or “High-SPEED USB Device Plugged into non-
High-SPEED USB Hub”” on page 137
z “Problems Receiving Faxes” on page 138
z “Cannot Receive a Fax/Cannot Print a Fax” on page 138
z “Cannot Receive Faxes Automatically” on page 139
z “Machine Does Not Switch Automatically between Voice and Fax Calls” on page 139
z “Quality of Received Fax is Poor” on page 139
z “Repeated Errors Occur When You Receive a Fax” on page 139
z “Problems Sending Faxes” on page 140
z “Cannot Send a Fax” on page 140
z “Cannot Send a Fax Clearly” on page 140
z “Repeated Errors Occur When You Send a Fax” on page 141
z “Telephone Problems” on page 141
z “Cannot Dial” on page 141
z “Telephone Disconnects During a Call” on page 141
z “Problems Scanning” on page 141
z “Scanner Won't Work” on page 141
Note
This section describes about error messages that are displayed on the LCD or troubleshooting tips
for the problems of copy or print without a computer. If you cannot find appropriate tips for your
problem, refer to the On-screen Manuals.