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Chapter 9 149
Troubleshooting
Error No.: 2001 is Displayed
Error No.: 2500 is Displayed
For Windows Users
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the
Canon Customer Care Center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Before contacting the Canon Customer Care Center, confirm the following:
z Product name: PIXMA MP530
z Serial number: located inside the machine
Cause Action
A specified period of time has
elapsed without receiving a
response from the digital camera./
The digital camera or digital video
camcorder connected is not
compatible with this machine.
Disconnect the camera cable and reconnect it.
Depending on the model or brand of your device, you may have to select a
print mode compliant with PictBridge before connecting the device.
You may also have to turn on the device or select Play mode manually
after connecting the device to the machine. Unplug the connecting cable
and clear the error. Perform necessary operations for connection referring
to the instruction manual supplied with the PictBridge compliant device,
and then connect the cable again.
If the error is still unresolved, there is a possibility that you are using a
digital camera or digital video camcorder that is not supported by this
machine. Use a digital camera or digital video camcorder compatible with
this machine.
Cause Action
Auto head align has failed. See “HEAD ALIGNMENT ERROR” on page115.
Cause Action
The [Instructions] button is not
displayed on the printer driver
screen.
The [Instructions] on the printer driver screen is not displayed if the On-
screen Manuals (instruction manuals) are not installed. Set the “Setup CD-
ROM” in your computer and install the On-screen Manuals (instruction
manuals).
Note
The [Instructions] is displayed only on [Main] and [Maintenance] tabs.
Scan Guide is not displayed. The button for displaying the scanner driver operating instruction is
grayed out when the On-screen Manuals (instruction manuals) are not
installed. Set the “Setup CD-ROM” in your computer and install the On-
screen Manuals (instruction manuals).
Caution
Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of
whether the warranty has expired.