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Maintenance and Troubleshooting 58
Where to Get Help
Epson provides technical assistance 24 hours a day through
the electronic support services and automated telephone
services listed below.
To speak to a technical support representative, dial:
❍ U.S.: (562) 276-4303, 6 AM to 6 PM, Pacific Time,
Monday through Friday.
❍ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time,
Monday through Friday.
Toll or long distance charges may apply.
Before you call, please have the following information ready:
❍ Product name (Epson P-4000)
❍ Product serial number (located on the bottom edge of
the P-4000)
❍ Proof of purchase (such as a store receipt) and date of
purchase
❍ Description of the problem
You can purchase a replacement Lithium-ion battery
(B32B818262) from an Epson authorized reseller. To find
the nearest authorized reseller, please call 800-GO-EPSON
(800-463-7766). To purchase online, please visit
www.epsonstore.com (U.S. sales only). In Canada, please
call (800) 463-7766 for a reseller referral.
Service Access
World Wide Web From the Internet, you can reach Epson
Support at http://support.epson.com.
At this site, you can download drivers
and other files, look at product
documentation, access troubleshooting
information, and receive technical advice
through e-mail.
Automated
Telephone
Services
A variety of automated help services are
available 24 hours a day, seven days a
week. To use these services, you must
have a touch tone telephone and call
(800) 922-8911.