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Troubleshooting
e If you think the camera is faulty, check the following once more
Troubleshooting Possible causes Solutions
Frame erase does not
erase the frame.
i DPOF settings are specified for some
frames.
i Some frames may be protected.
i Cancel the DPOF settings and try again
(➡P.67).
i Remove the protection.
The ERASE ALL function
does not erase all the frames.
When the camera is connected
to a personal computer (PC),
the shot image appears on the
camera’s LCD monitor.
i The special FinePix F402 USB cable is not
properly connected to the computer or
camera.
i The PC is not switched on.
i Set up the camera and the special FinePix
F402 USB cable correctly.
i Switch the PC on.
Nothing happens when I
use the camera switches.
i Camera malfunction.
i The battery is exhausted.
i Briefly remove the battery or disconnect the AC
power adapter. Then reload the battery or
reconnect the AC power adapter and try again.
i Load a new fully charged battery.
The camera no longer
works correctly.
The camera has suffered an unforeseen
problem.
Briefly remove the battery or disconnect the
AC power adapter. Then reload the battery or
reconnect the AC power adapter and try again.
There is speckling on the
image.
The shot was taken with a slow shutter speed (long
exposure) in a high-temperature environment.
This is a characteristic of CCDs and does not
indicate a camera fault.
No photograph is taken
when the shutter button is
pressed.
i The xD-Picture Card is damaged.
i The Auto Power Off function has switched
the camera off.
i The battery is exhausted.
i Load a new xD-Picture Card.
i Switch the camera on.
i Load a new fully charged battery.
Troubleshooting Possible causes Solutions
Can only select “Suppressed
Flash” flash mode.
Continuous shooting is selected. Set continuous shooting to OFF.
Can’t use the flash to take
pictures.
i The shutter button was pressed while the
flash was charging.
i The Suppressed Flash mode is selected.
i Wait until charging is completed before
pressing the shutter button.
i Set the flash mode to Auto, Red-eye
Reduction or Forced Flash (The flash cannot
be used in some modes).
Can only select the “1”
resolution setting.
The sensitivity is set to 800 or 1600 (high-
sensitivity photography) in the Photography menu.
In the Photography menu, set the sensitivity
to 400 or less.
The photographed image
is dark even though I used
the flash.
i The subject is too far away.
i Your finger was covering the flash/flash
control sensor.
i Move to within the effective flash range
before taking the shot.
i Hold the camera correctly.
The image is blurred.
i The lens is dirty.
i You photographed scenery with Macro mode
selected.
i You took a close-up shot without selecting
Macro mode.
i You are shooting a subject that is not suited
to autofocusing.
i Clean the lens.
i Cancel Macro mode.
i Select Macro mode.
i Use AF/AE lock to take the shot.