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TROUBLESHOOTING
The following guide is for reference purposes only. Contact a customer service representative to preserve the limited warranty terms.
Symptom Possible Cause(s) Solution
All Interfaces
No LEDs, beep or motor
spin.
No power is being supplied to
the scanner.
Check the transformer, outlet and the power strip. Make sure the
power cable is plugged into the scanner.
During power up the unit
beeps 3 times.
A non-volatile RAM failure.
Contact a customer service representative, if the unit will not hold
the configuration.
During power up the unit
razzes continuously.
There has been a diagnostic
failure.
Contact a customer service representative, if the unit will not
function.
During power up the unit
razzes once and the blue
LED flashes.
A VLD failure. Contact a customer service representative.
During power up the unit
razzes twice and both LEDs
flash.
Scanner motor failure. Contact a customer service representative.
There are
multiple scans upon
presentation of code.
The same symbol timeout is
set to short.
Adjust same symbol timeout for a longer time.
The unit powers up but does
not beep.
The beeper is disabled. Enable the beeper.
No volume is selected. Select a volume.
No tone is selected. Select a tone.
The unit powers up but does
not scan and/or beep.
The unit is trying to scan a
particular symbology that is not
enabled.
UPC/EAN and Code 128 are enabled by default. Verify that the
type of bar code being read has been selected.
The unit has been configured
for a character length lock or a
minimum length and the bar
code being scanned does not
satisfy the configured criteria.
Verify that the bar code that is being scanned falls into the criteria.
Typical of Non-UPC/EAN codes. The scanner defaults to a
minimum of 4 character bar code.
The unit scans a bar code,
but locks up after the first
scan (the white LED stays
on).
The scanner is configured to
support some form of host
handshaking but is not
receiving the signal.
If the scanner is setup to support ACK/NAK, RTS/CTS, XON/XOFF
or D/E, verify that the host cable and host are supporting the
handshaking properly.
The unit scans but the data
transmitted to the host is
incorrect.
The scanner’s data format
does not match the host
system requirements.
Verify that the scanner’s data format matches that required by the
host. Make sure that the scanner is connected to the proper host
port.