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Troubleshooting (Continued)
Trouble Action
Playback
Sound or video are
interrupted.
•
Sometimes playback is interrupted at the connecting section
between two scenes. This is not a malfunction.
Cannot find a recorded
video.
•
Select [PLAYBACK OTHER FILE] then search the video on the
index screen.
(Video files that have damaged management information can be
played back.)
•
Cancel group display and date search functions.
Some functions cannot
be used when playing
back a backup BD/DVD
through a BD/DVD
burner connected to the
camera.
•
The following functions cannot be used for a backup BD/DVD.
When playing back video
- Search index by date
- Playback effects
When playing back still image
- Playback effects
The color of images
looks strange.
•
When recording the white balance was not correctly adjusted.
•
When the video was recorded with x.v.Color™ set to [ON], change
the setting as desired on TV.
•
Set [EFFECT] to [OFF].
The same image is
displayed for a long time
during video playback,
or motion is choppy.
•
Replace the SD card. (When the SD card terminal is damaged,
difficulty in reading the data occurs.)
•
Format the SD card.
The image taken in
high speed recording is
grainy and there is no
sound.
•
The higher the speed, the grainier the image becomes. Also,
sound cannot be recorded in high speed recording.
Other problems
The camera operates
slowly when switching
between video mode
and still image mode,
or when switching the
power on or off.
•
If there are many files (such as video) in the SD card, it takes
time for the camera to respond. It is recommended that you copy
all files from the SD card onto your computer, and erase the files
from the SD card.
The SD card cannot
be removed from the
camera.
•
Push the SD card in a few more times.
The lamp does not flash
during battery pack
charging.
•
Check the remaining battery pack charge.
(When the battery pack is fully charged, the lamp does not flash.)
•
When recharging in either a hot or cold environment, ensure that
battery is being charged within the permitted temperature range.
(If the battery pack is being recharged outside the permitted
temperature range, recharging may stop to protect the battery
pack.)
Something appears to
be shaking at the lens.
•
When OIS is turned on, shaking may be observed at the lens. This
is not a malfunction.
The remote control does
not work.
•
Replace the battery.
•
Set [REMOTE] to [ON].
•
The remote control may not operate outdoors or in places
exposed to strong light.