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26 A-61579 February 2007
¾Document Jam Clearing
If a document fails to exit from the transport, the scanner will display a Jam In Transport
message. To recover from a jam you should:
NOTE: The following procedure is a general guideline. Your procedure may be different
depending on how your application is set up.
1. Remove the documents that have been scanned from the output tray.
2. Open the pod.
3. Remove any jammed documents from inside the transport.
4. Close the pod.
5. Verify the last document that was scanned correctly.
6. Place any documents that were not scanned at the top of the batch.
The scanner pod must be opened when clearing a jam to ensure that all paper has been
cleared from the transport. There is no jog transport button. Note that there are different
tones for a multifeed alert and a jam alert.
¾Multifeed Messages and Alarms
The i1800 Series Scanner has three ultrasonic multifeed detectors in the transport.
These sensors use sound waves to determine if two or more documents go through the
transport at the same time. The multifeed detection system can be set to one of three
settings:
- Alarm only: the scanner transport will not stop if a multifeed is detected but only the
alarm will sound.
- Alarm – Stop the transport and disable scanning: the scanner transport will stop
if a multifeed is detected, the alarm will sound and the scanner will need to be re-
started from the host before scanning can continue.
- Alarm – Stop the transport and keep the scanner enabled: the scanner transport
will stop if a multifeed is detected and the scanner can be re-started by touching the
Scan button on the touchscreen.