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32 A-61579 February 2007
SERVICE ISSUES
The information provided in this section is related to Service and Support in the United
States and Canada only. Kodak provides Service and Support for our products in many
countries around the world. For countries other than the United States and Canada, the
instructor will provide you with the correct information for your local Kodak Service area.
As you operate the scanner, there may be problems that cannot be corrected by the operator.
This section will cover everything you need to know about contacting Kodak Service.
Open the User’s Guide to Chapter 1, Contacting Service and Support.
Phone numbers for the United States and Canada:
Kodak Field Service: 1-800-356-3253 (1-800-3KODAK3)
This number can be used to contact your local Field Engineer to schedule a site visit
to correct a problem with the scanner or to schedule your next preventive
maintenance visit.
Your Reseller: ________________________________
The Kodak Value Added Reseller will be glad to help you with many of your support
needs. Write their phone number here so you will have it whenever you need to
purchase Support Contract upgrades or other custom services they may offer.
Services: 1-800-525-6325 (1-800-52KODAK)
Kodak has many professional services designed to help you be successful in your
business. Call this number to inquire about additional scanner operator training,
Kodak software application training or information about scanner relocation services.
¾Contacting Service
There are a few things you can do to help Kodak Service assist you better when
contacting us. Please have these items available when you make the call.
- Your Kodak Scanner’s K-Number.
- Any error code numbers that may be in the Operator
Log.
- A complete description of the problem.
- A contact name and phone number where the Field
Engineer can return the call.