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Camera Communications
Problem Cause Solution
Computer cannot
communicate with
the camera.
Camera power is off. Turn on the camera. See
page 6.
Some Advanced Power
Management utilities
on laptops can turn off
ports to save battery
life.
See the Power Management
section of your laptop User’s
Guide to disable this feature.
Camera is not
connected to USB
cable, or cable is not
connected to the
computer USB port.
Connect cable to camera and
computer ports. See page 68.
Software not installed. Install the software. See
page 66.