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Troubleshooting
47
Troubleshooting
Printhead failure
Any of these problems can cause the Printhead Failure
message to appear:
• The print cartridge carrier contacts are dirty
• The print nozzles on the print cartridge are dirty
• There is a problem with the Color, Black, or Photo
print cartridge
To begin troubleshooting the problem:
1
Clean the print cartridge carrier contacts and wipe
the print cartridge print nozzles of both print
cartridges.
For help, see “Cleaning print cartridge carrier
contacts” on page 32 and “Wiping the print
nozzles and contacts” on page 30.
2 Reinstall both print cartridges in the printer.
3
Print a test page.
a
From the printer's Control Program, click
the Status Tab.
For help opening the Control Program, see
“Opening the Control Program” on page 8.
b
Click Print Test Page.
5700.book : trouble.fm Page 47 Thursday, July 16, 1998 3:49 PM