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Troubleshooting
59
Troubleshooting
Poor print quality
Problems Solutions
Black text is not sharp Your printer was shipped with a Color print
cartridge and a Photo print cartridge. For better text
and graphics printing, we recommend replacing
the Photo print cartridge with a Black print
cartridge (P/N 12A1970). Make sure a Black print
cartridge is installed and not a Photo print
cartridge.
Characters not
aligned correctly at
left margin
Try the following suggestions to correct this
problem:
• Make sure you do not have hard-coded (extra)
spaces at the left margin.
• Clean the print cartridge nozzles. See
“Cleaning the print nozzles” on page 29.
• Align the print cartridges. See “Aligning the
print cartridges” on page 27.
• If you aligned the print cartridges from the
printer operator panel, but are now using the
printer connected to a computer, you need to
realign the print cartridges from the computer
using the printer’s Control Program software.
Characters with
white lines
Try one (or more) of the following suggestions to
correct this problem:
• A print cartridge may be out of ink or low on
ink. If the Ink Low message appears on your
screen, install a new print cartridge. To view
the ink level, check the print cartridge image
shown in the Cartridge Tab.
• Remove and reinstall one of the print
cartridges. See “Installing or replacing print
cartridges” on page 22.
• Clean the print cartridge nozzles. See
“Cleaning the print nozzles” on page 29.
• If you are printing transparencies, try
changing the fill pattern in your application
software.
5700.book : trouble.fm Page 59 Thursday, July 16, 1998 3:49 PM