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LSQT0969
Troubleshooting
Others
With a computer (Macintosh)
Problem Check points
An image that should
have been recorded does
not appear when
DVD-MovieAlbumSE is
started.
≥ Click the [Preference] button at top right of
DVD-MovieAlbumSE screen, click the [Device setting] tab
to choose the drive where the disc is loaded in the
[Drive Select] column, and then click [OK].
DVD-RW (Video format)
or DVD-R cannot be
played back on
DVD-MovieAlbumSE.
≥ DVD-MovieAlbumSE does not support playback or data
read of DVD-RW (Video format) or DVD-R. Use optional-
user provided DVD-Video playback software to play back
DVD-RW (Video format) or DVD-R on the computer.
The DISC EJECT lever
does not work when the
unit is connected to the
computer.
≥ The DISC EJECT lever does not work after the unit is
connected to the computer. Use Windows Explorer to right-
click the drive icon and execute [Eject]. Or use the
software’s eject button to eject the disc.
≥ After files are exported from DVD-MovieAlbumSE, a
confirmation message is displayed about ejecting the disc.
Select [Eject the disc being used.].
Cannot write to DVD-
RAM.
Cannot format a disc with
the DVD-RAM Driver.
≥ (Windows XP only) Deleting the unit name from the Device
Manager and then connecting the unit and the computer
again can improve this. Follow the steps below. Before
proceeding, be sure to remove the disc from the unit.
1) Select [start] # ([Settings] #) [Control Panel] #
([Performance and Maintenance] #) [System].
2) Click the [Hardware] tab, then click [Device Manager].
3) Right click [MATSHITA DVD-RAM LMXK1931 USB Device]
displayed at [DVD/CD-ROM drives] and then select
[Uninstall].
4) When erasing is complete, reboot the computer. The
computer will automatically recognize the unit again.
When the USB cable is
disconnected, an error
message will appear on
the computer.
≥ To disconnect the USB cable safely, double-click the
icon in the task tray and follow the instructions on the
screen.
Problem Check points
Even if connected by the
USB cable, this unit is not
recognized by the
computer.
≥ Have you set this unit to the correct mode?
# The unit is not recognized if it is set to recording mode.
# Disconnect the USB cable, set [USB FUNCTION] to
[PC CONNECT] and then reconnect the USB cable.
≥ Select another USB terminal on the computer.
≥ Check the operating environment. (l 116)
≥ Turn on the power to this unit.
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