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28 Camfire PC Installation and User's Guide
Customer Support
SMART’s Technical Support team welcomes your call. However, you may want to contact
your local reseller first if you experience problems with any SMART product. SMART’s
resellers can readily provide you with quick advice so you can enjoy the benefits of the
Camfire PC system without delay.
Contacting SMART Technical Support
There are a number of ways to contact SMART Technical Support:
Telephone: 1.866.518.6791 (toll-free in Canada/U.S.) or
+1.403.228.5940 (all other countries)
(Available 7 a.m. − 6 p.m. Mountain time from Monday to Friday)
Fax: +1.403.245.0366
E-mail: support@smarttech.com
Web site: www.smarttech.com
Please tell us when you purchased the product, the reseller’s name and the serial number(s)
of your camera boom(s). Each camera boom has two serial number labels: one inside the
door at the front and another at the back of the camera boom base.
General Inquiries
Main Switchboard: 1.888.42.SMART (toll-free in Canada/U.S.) or
+1.403.245.0333 (all other countries)
Fax: +1.403.228.2500
E-mail: info@smarttech.com
Our Address: SMART Technologies Inc.
Suite 600, 1177 – 11th Avenue SW
Calgary, AB CANADA T2R 1K9
Product Warranty
The Camfire PC system is covered by a one-year limited equipment warranty. To return
defective merchandise, call SMART Technical Support to receive the appropriate Return of
Merchandise Authorization, as well as shipping instructions so that your unit can be sent to
an authorized service center.
Warranty Shipping Charges
Shipping charges incurred from warranty service are paid as follows: You are responsible for
shipping the system to the service center. SMART pays return shipping via ground service on
any product returned for service within the warranty period. If you request a rush order, you
are billed for any charges associated with that rush order. After the warranty period, you are
responsible for shipping the product to and from the service center. Read the warranty
shipped with your Camfire PC system for details.
Registration
You received a User Registration card with your Camfire PC system, which you can fill in and
mail to SMART. You can also register online at www.smarttech.com/products/registration. If
you indicate that you would like to receive details on product upgrades, we will e-mail you
information on the newest software and tools for your Camfire PC system.