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Note on USB Compatibility C-1
C
Note on USB Compatibility
In our testing on a wide variety of PC motherboards with integrated Universal Serial Bus
(USB) ports, we have encountered a small number of motherboards with USB ports that do not
meet the USB specification exactly. Unfortunately, WebCam Go
may
not operate correctly
with these systems.
When you run the setup program from the WebCam Go installation CD, the setup program
automatically checks your motherboard model and revision. If your motherboard is among
those that have failed our test procedure, the setup program will display a warning message.
However, due to the numerous brands of motherboards in the market, our test procedure is not
exhaustive. So, there may be some non-USB-compliant motherboards that will not trigger the
display of the warning message.
So far, for some of the non-USB-compliant motherboards that we have tested, the motherboard
manufacturers have released new versions of motherboards or BIOS to address the problem.
If the setup program warns you that your motherboard’s USB port is incompatible, or if the
camera does not work on your system and you suspect that the problem may be related to your
PC’s USB port, the following is a list of available options:
1. Contact your PC vendor.
Your PC vendor may be able to upgrade your motherboard or its BIOS to a newer version
that addresses USB incompatibilities.