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D-4 Technical Support
Returning a product
for repair
❑
Contact Technical Support to receive your authorisation number for
repair/replacement of product.
❑
Technical Support will communicate how to return the product in question for
repair/replacement.
❑
You should only return the hardware item in question and return it to the address detailed
by technical support. Please retain all software, accessories and the
original packaging.
❑
Please quote the authorisation number clearly on the outside of the packaging,
in which you return the hardware item in question.
❑
Upon receipt of the faulty item, Creative Labs will process your request and arrange return.
Creative may replace or repair the product with new or reconditioned parts, and the faulty parts
will become the property of Creative. The warranty period for your repaired/replacement item
is 90 days from the date of shipment from Creative, or what is left on the original item’s
warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U., you must
complete the relevant customs documentation before shipping the product (please allow 30 days).