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Technical Support D-3
If You Have a
Problem
Please retain all contents including packaging and proof of purchase until you are fully satisfied
with product.
If you find that you have a problem with your Creative product and believe that it needs to be
repaired or replaced, you should verify the purchase date and take the appropriate action as
detailed below:
Less than 30 days since
date of purchase
Should your store receipt indicate that the product is less than 30 days old, you have the option
of calling Technical Support for assistance or returning the full product to the dealer/retailer for
a replacement or credit (see “European Help Line” section for contact numbers).
More than 30 days since
date of purchase
First contact European Technical Support (see “European Help Line” section for contact
numbers) to establish the nature of the problem and details on our repair returns procedure.
Creative Labs requires that all returns for repair/replacement must first be issued with an
authorisation number.