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Technical Support D-1
Before contacting “European
Help Line”, please ensure that
you have read the
‘Troubleshooting’ Appendix.
The Creative web site at
www.creative.com
gives you
access to the latest drivers and
troubleshooting tips.
D
Technical Support
We are committed to giving you the best product as well as the best technical support.
Please note the following information for reference should you require technical assistance.
❑
The model and serial number of your Creative product
❑
Error information on the screen and how it came about
❑
Information on the adapter cards which may be causing a conflict
❑
Hardware configuration information such as the base I/O address,
IRQ line, DMA channels used
❑
Motherboard information: BIOS manufacturer/version and chipset manufacturer
❑
Type and version of your operating system, e.g., DOS 6.0, Windows 3.1x, Windows 95,
Windows 98 or Windows NT
Please ensure to retain your
purchase receipt plus all
packaging and contents until
such time that all components
of the product are functioning to
your satisfaction.