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47 Maintenance and Troubleshooting
L
Proof Sign-off:
ABE S. Yamamoto, H. Honda
T. Takahashi
S. Halvorson
R4CC960
User’s Guide Rev. G
MAINT.fm A5 size
10/12/04
Contacting Customer Support
If your Epson product is not operating properly and you cannot solve
the problem using the troubleshooting information in your product
documentation, contact the customer support services for assistance. If
customer support for your area is not listed below, contact the dealer
where you purchased your product.
Customer support will be able to help you much more quickly if you
give them the following information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or a similar button in the product
software.)
❏ Brand and model of your computer
❏ Your computer operating system, including version number.
❏ Names and versions of the software applications you normally use
with your product
For users in Hong Kong
To obtain technical support as well as other after-sales services, users
are welcome to contact Epson Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese
and English on the Internet to provide users with the following
information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Technical Support Hotline
You can also contact our technical staff at the following telephone and
fax numbers:
For users in North America
If you need help with your digital camera, see the contact information
below.
Epson provides technical assistance 24 hours a day through the
electronic support services and automated telephone services listed in
the following table:
To speak to a technical support representative, dial:
❏ U.S.: (562) 276-4303, 6 AM to 6 PM, Pacific Time, Monday through
Friday.
❏ Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday
through Friday.
Phone: (852) 2827-8911
Fax: (852) 2827-4383
World Wide Web From the Internet, you can reach Epson
Support at http://support.epson.com. At
this site, you can download drivers and other
files, look at product documentation, and
receive technical advice through e-mail.
Automated
Telephone Services
A variety of automated help services are
available 24 hours a day, seven days a week.
To use these services, you must have a touch
tone telephone and call (800) 922-8911.