Filter
Top Products
5
Troubleshooting
The HP Photosmart 420 series GoGo Photo Studio is designed to be reliable and
easy to use. This section answers frequently asked questions about using the printer
and printing without a computer. It contains information about the following topics:
● Printer Hardware Problems
● Printing Problems
● Bluetooth Printing Problems
● Error Messages
For troubleshooting information about using the HP Photosmart software and printing
from a computer, see the onscreen HP Photosmart Printer Help. For information
about viewing the onscreen Printer Help, see Finding More Information.
For information about troubleshooting issues involving the HP Photosmart 420 series
camera, see the Camera User's Manual.
Printer Hardware Problems
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support.
Note If you want to connect the printer to a computer, HP recommends using
a USB cable of less than 3 meters (10 feet) in length to minimize injected noise
due to potentially high electromagnetic fields. The supplied USB cable meets
this recommendation.
The Status light is flashing red.
Cause The printer requires attention. Try the following solutions.
Solution
● Check the camera Image Display for instructions. If you have a digital
camera connected to the printer camera port or the bundled camera in the
camera port, check the camera screen for instructions. If the printer is
connected to a computer, check the computer monitor for instructions.
● Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 35