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port. The printer only recognizes one camera at a time. Or the PictBridge camera
connected to the camera port was not on.
Solution Disconnect both cameras, then connect the PictBridge camera to the
camera port using the USB cable that came with the camera. If only the
PictBridge camera is connected to the camera port, make sure it is turned on.
Nothing is displayed on the television.
Cause
● Video cable is not connected.
● Television/video input is not selected.
● The HP Photosmart GoGo Photo Studio is not switched to video mode.
Solution
● Make sure the supplied video cable is firmly connected to both the printer
and television.
● Make sure the television is set to receive input from the printer. For more
information, see the user manual that came with the television.
● Press the Video button on the printer control panel or remote control. The
video status light should be on.
The camera batteries will not charge.
Solution
● The supplied camera batteries are not rechargeable. You can buy
rechargeable batteries and replace the supplied batteries with them. For
more information, see the Camera User's Manual.
● The camera is not securely in the camera dock on top of the printer. Make
sure the camera is docked properly.
● Make sure the power cord is connected to the printer and to an active AC
power outlet.
● The HP Photosmart GoGo Photo Studio is running off the optional
HP Photosmart Internal Battery. Rechargeable camera batteries will not
charge unless the printer is connected to an AC power outlet with the power
cord.
Printing Problems
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support.
Chapter 5
40 HP Photosmart 420 series GoGo Photo Studio