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Note This is not an issue when HP Image Zone or Image Capture is set
as the default image transfer application.
Solution Close iPhoto, then press Save on the printer control panel.
The printer does not find and display the images on the camera memory card or
internal memory.
Solution
● Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
● The memory card may contain file types the printer cannot read directly from
the memory card. This is only an issue when using a PictBridge-certified
camera with the camera port on the front of the printer.
– Save the images to a computer, then print them from the computer. For
more information, see the documentation that came with the camera and
the onscreen HP Photosmart Printer Help.
– The next time you take pictures, set the digital camera to save them in a
file format the printer can read directly from the memory card. For a list
of supported file formats, see Printer Specifications. For instructions on
setting the digital camera to save images in specific file formats, see the
documentation that came with the camera.
● The image filenames have changed from the original filenames assigned to
them by the camera. Make sure the filenames comply with the standard file
naming convention and structure used by the camera.
When the printer is connected to a Macintosh computer, iPhoto and Image
Capture display 0 image files in the camera
Solution Close iPhoto or Image Capture, then press Save on the printer control
panel. An updated count of image files in the camera will appear in the
application that is launched on your computer.
Not all the images on my camera were transferred to my computer when I
pressed Save.
Cause The missing images are stored in the camera's internal memory. Only
images on the camera's memory card are transferred when you press Save on
the printer control panel.
HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 37