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Troubleshooting and Support
Unable to print.
Error reading
image file.
The printer is
unable to read
the file that was
trying to print.
The file may be
corrupted.
Try printing again. If that
does not work, try printing
from the computer.
Printer has a
paper jam
or
The print carriage
has stalled
Paper has
jammed in the
printer or the
printer carriage
has stalled.
Turn off the printer.
Completely clear the paper
jam, then turn the printer
back on.
Printer is out of
paper
The printer is out
of paper.
Load paper into the
printer, and then press the
OK or Continue button on
the printer.
Unsupported USB
cable
Your camera
dock is
connected to a
printer using the
wrong type of
cable, or the
printer is not a
PictBridge-
certified printer.
Use the USB cable that
came with your camera.
The larger, flat end
connector on the cable
(see page 81) should
connect to the printer,
usually on the front of the
printer. If your printer does
not have a connector for
this type of USB cable
connection, then it is not a
PictBridge-certified printer,
and it is not a supported
printer with your camera.
The printer must have the
official PictBridge logo.
Message Possible Cause Solution