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Troubleshooting and Support
Cannot Connect
To Product
(continued)
The camera is set
to the Digital
Camera setting in
the USB
Configuration sub-
menu of the Setup
Menu, but the
computer cannot
recognize the
camera as a
digital camera.
Change the USB
Configuration setting to Disk
Drive in the Setup Menu (see
page 90.) This allows the
camera to appear as
another disk drive on the
computer so that you can
easily copy the image files
from the camera to the
computer hard drive.
The camera is
connected to the
computer through
a USB hub, and
your USB hub is
not compatible
with the camera.
Connect the camera directly
to a USB port on the
computer.
You are using the
optional
HP Photosmart
M-series dock and
forgot to press the
Save/Print
button.
Press the Save/Print
button on the
dock.
The optional
memory card that
is installed is
locked.
With the camera turned off,
remove the memory card
and switch the locking tab
on the card to the unlocked
position.
The USB
connection failed.
Reboot the computer.
Message Possible Cause Solution