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• The print carriage has stalled
•
The printer is out of paper
•
There is a paper jam
•
The paper loaded does not match the paper size selected
•
The memory card has been inserted upside down
•
The memory card is not inserted properly
•
Insert only one memory card at a time
•
There was a problem with the memory card
•
Communication with the printer has been lost
Low on ink
Cause: The print cartridge is estimated to be low on ink and may need to be
replaced soon.
Solution: Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
The print cartridge is old or damaged
Solution: The print cartridge may be old or damaged.
To troubleshoot a print cartridge
1. Replace remanufactured or refilled cartridges, if installed, with genuine HP
products.
2. Remove the cartridge and then reinstall it. For more information, see “
Insert or
replace the print cartridge” on page 55.
3. Make sure the cartridge is compatible with the printer.
4. If this does not work, replace the cartridge.
The print cartridge is missing or incorrect
Solution: The print cartridge is not installed, is installed incorrectly, or is not
supported by your printer’s country/region settings. For more information, see “
Insert
or replace the print cartridge” on page 55.
To troubleshoot a print cartridge
1. Replace remanufactured or refilled cartridges, if installed, with genuine HP
products.
2. Remove the cartridge and then reinstall it. For more information, see “
Insert or
replace the print cartridge” on page 55.
Device messages 71