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Troubleshooting and support
6 Troubleshooting and
support
This chapter contains information on the following topics:
• Resetting the camera (page 68)
• HP Photosmart Software, including system requirements
for HP Photosmart Essential and Premier (page 69)
• Using the camera without installing the HP Photosmart
Software (page 69)
• Possible problems, causes, and solutions (page 76)
• Error messages on the camera (page 88)
• Error messages on the computer (page 98)
• Getting assistance from HP, including web and phone
support (page 100)
NOTE: For more information about solutions to problems
mentioned here, as well as any other issues you might
have with your camera or the HP Photosmart Software,
see the HP Customer Care website:
www.hp.com/support.